Nurturing the best in your Guest
A few bullets in a recent newsletter from our local tourism association are particularly important in an age when the Ants have Megaphones!
the average business never hears from 96% of its unhappy customers
a dissatisfied customer may tell up to 20 people about their experience..... if they blog, they may tell 2000.
For every complaint received the average company has 26 dissatisfied customers.
Of those with a complaint, up to 95% will do business with you again, if you quickly resolve their issue.
Customers who have complaints satisfied will tell others about their positive treatment.
Todd Lucier - TourismClicks.com
the average business never hears from 96% of its unhappy customers
a dissatisfied customer may tell up to 20 people about their experience..... if they blog, they may tell 2000.
For every complaint received the average company has 26 dissatisfied customers.
Of those with a complaint, up to 95% will do business with you again, if you quickly resolve their issue.
Customers who have complaints satisfied will tell others about their positive treatment.
Todd Lucier - TourismClicks.com
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